The nature, status, and terms of the listing agreement
(1) What was the nature of the listing or other agreement: exclusive right to sell, exclusive agency, open, or some other form of agreement?
(2) Was the listing agreement in writing? If not, is the listing agreement enforceable?
(3) Was the listing agreement in effect at the time the sales contract was executed?
(4) Was the property listed subject to a management agreement?
(5) Were the broker's actions in accordance with the terms and conditions of the listing agreement?
(a) Were all conditions of the listing agreement met?
(b) Did the final terms of the sale meet those specified in the listing agreement?
(c) Did the transaction close? (Refer to Appendix I to Part Ten, Arbitrable Issues)
(d) Did the listing broker receive a commission? If not, why not? (Refer to Appendix I to Part Ten, Arbitrable Issues)
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