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Tools of Engagement

>>Before You File and Ethics Complaint
>>Presenting and Negotiating Multiple Offers

Arbitration Guidelines
>>Procuring Cause
>>Factors for Consideration by Arbitration Hearing Panels
>>The nature and status of the transaction
>>The nature, status, and terms of the listing agreement
>>The nature, status, and terms of the offer to compensate
>>Roles and relationships of the parties
>>Initial contact with the purchaser
>>Conduct of the brokers
>>Continuity and breaks in continuity
>>Conduct of the buyer
>>Conduct of the seller
>>Leasing transactions
>>Other information
>>Sample Fact Situation Analysis

>>Procuring Cause Arbitration Worksheet

>>How to Prepare for a Professional Standards Hearing
>>How to Conduct Cross Examination
>>How to Present Your Case

>>Understanding the Hearing Process
This 23-minute video presentation features GLVAR Legal Counsel explaining the various stages of a Professional Standards hearing, from filing a complaint to presenting your case at the hearing and more.

>>Back


Initial contact with the purchaser
(1) Who first introduced the purchaser or tenant to the property?
(2) When was the first introduction made?
    (a) Was the introduction made when the buyer had a specific need for that type of property?
    (b) Was the introduction instrumental in creating the desire to purchase?
    (c) Did the buyer know about the property before the broker contacted him? Did he know it was for sale?
    (d) Were there previous dealings between the buyer and the seller?
    (e) Did the buyer find the property on his own?
(3) How was the first introduction made?
    (a) Was the property introduced as an open house?
    (b) What subsequent efforts were made by the broker after the open house? (Refer to Factor #1)
    (c) Was the introduction made to a different representative of the buyer?
    (d) Was the "introduction" merely a mention that the property was listed?
    (e) What property was first introduced?


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