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Tools of Engagement

>>Before You File and Ethics Complaint
>>Presenting and Negotiating Multiple Offers

Arbitration Guidelines
>>Procuring Cause
>>Factors for Consideration by Arbitration Hearing Panels
>>The nature and status of the transaction
>>The nature, status, and terms of the listing agreement
>>The nature, status, and terms of the offer to compensate
>>Roles and relationships of the parties
>>Initial contact with the purchaser
>>Conduct of the brokers
>>Continuity and breaks in continuity
>>Conduct of the buyer
>>Conduct of the seller
>>Leasing transactions
>>Other information
>>Sample Fact Situation Analysis

>>Procuring Cause Arbitration Worksheet

>>How to Prepare for a Professional Standards Hearing
>>How to Conduct Cross Examination
>>How to Present Your Case

>>Understanding the Hearing Process
This 23-minute video presentation features GLVAR Legal Counsel explaining the various stages of a Professional Standards hearing, from filing a complaint to presenting your case at the hearing and more.

>>Back


Conduct of the brokers
(1) Were all required disclosures complied with?
(2) Was there a faithful exercise of the duties a broker owes to his client/principal?
(3) If more than one cooperating broker was involved, was either (or both) aware of the other's role in the transaction?
(4) Did the broker who made the initial introduction to the property engage in conduct (or fail to take some action) which caused the purchaser or tenant to utilize the services of another broker? (Refer to Factor #4)
(5) Did the cooperating broker (or second cooperating broker) initiate a separate series of events, unrelated to and not dependent on any other broker's efforts, which led to the successful transaction-that is, did the broker perform services which assisted the buyer in making his decision to purchase? (Refer to Factor #4)
    (a) Did the broker make preparations to show the property to the buyer?
    (b) Did the broker make continued efforts after showing the property?
    (c) Did the broker remove an impediment to the sale?
    (d) Did the broker make a proposal upon which the final transaction was based?
    (e) Did the broker motivate the buyer to purchase?
(6) How do the efforts of one broker compare to the efforts of another?
    (a) What was the relative amount of effort by one broker compared to another?
    (b) What was the relative success or failure of negotiations conducted by one broker compared to the other?
(7) If more than one cooperating broker was involved, how and when did the second cooperating broker enter the transaction?

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